Privacy Policy
Effective Date: 04-01-2026
Overview
At she•ology, your privacy is fundamental to the trust we build with every patient.
This Privacy Policy explains how we collect, use, protect, and disclose your information when you:
- Visit our website
- Communicate with our practice
- Receive care or services
We are committed to protecting your information in accordance with applicable federal and Kentucky law.
Compliance with Healthcare Privacy Laws
she•ology maintains privacy practices consistent with:
- Health Insurance Portability and Accountability Act (HIPAA)
- Kentucky confidentiality laws, including KRS 311.597
Under HIPAA, we are required to protect Protected Health Information (PHI) and limit its use and disclosure.
This website Privacy Policy supplements (but does not replace) our Notice of Privacy Practices, which provides more detailed information about how medical information is used.
Information We Collect
1. Personal Information
We may collect information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Appointment requests
- Other information submitted through forms
2. Health Information
If you communicate with us through secure channels, we may collect:
- Medical concerns
- Health history
- Treatment-related information
This information is handled in accordance with HIPAA.
3. Website Usage Data
We may automatically collect:
- IP address
- Browser type
- Pages visited
- Date and time of visits
This data helps us improve website functionality and user experience.
How We Use Your Information
We use your information to:
- Provide and coordinate care
- Respond to inquiries and appointment requests
- Improve our services and website functionality
- Communicate with you regarding your care
We do not sell or rent your personal information.
How We Share Information
We may share information only as permitted or required by law, including:
For Healthcare Purposes:
- Treatment, coordination of care, and referrals
- Healthcare operations
With Service Providers:
We may share information with trusted vendors (business associates) who assist with:
- Electronic health records
- Scheduling systems
- Payment processing
All vendors are required to maintain appropriate safeguards.
Legal Requirements:
We may disclose information when required by:
- Law enforcement
- Court orders
- Public health authorities
Data Security
We implement administrative, technical, and physical safeguards to protect your information, including:
- Secure systems and encrypted communication where applicable
- Access controls and authentication
- Staff training on privacy and confidentiality
HIPAA requires healthcare providers to protect the confidentiality, integrity, and availability of patient information.
Website & Communication Limitations
While we take steps to secure information:
- Standard website forms and email may not be fully secure
- Patients should avoid submitting sensitive medical information through non-secure channels
For medical communication, we use secure, approved systems.
Cookies & Tracking
Our website may use cookies or similar technologies to:
- Improve user experience
- Analyze website traffic
You may disable cookies through your browser settings.
Your Rights
Depending on applicable law, you may have the right to:
- Request access to your personal or health information
- Request corrections to inaccurate information
- Request restrictions on certain uses or disclosures
- Receive confidential communications
Additional rights related to health information are described in our Notice of Privacy Practices.
Children’s Privacy
Our services are not directed toward individuals under 18 without parental or guardian involvement.
We do not knowingly collect personal information from children without appropriate consent.
Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised effective date.
Contact Information
If you have questions about this Privacy Policy or your information, please contact:
she•ology
1815 Destiny Lane STE A, Bowling Green, KY 42104
270-418-2717
Final Note
Your privacy is not just a legal requirement—it is a core part of the care experience we provide at she•ology.